Privacy Policy

NueShape is committed to protecting your privacy and ensuring your personal information is handled safely, responsibly, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information necessary to provide our services, process orders, and improve your shopping experience. This may include:

Personal information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

Order information

  • Products purchased

  • Payment details (processed securely through third-party payment providers)

  • Order history

Technical information

  • IP address

  • Browser type

  • Device information

  • Cookies and tracking data to improve site performance and customer experience

We do not collect sensitive information unless required by law or explicitly provided by you.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling orders

  • Communicating with you about your order, delivery, or support requests

  • Providing customer service

  • Improving our website, services, and user experience

  • Personalising content and offers

  • Detecting and preventing fraud

  • Complying with legal obligations

We do not sell your personal information to third parties.

3. Payment and Security

All payments made through our website are processed securely by trusted third-party payment gateways such as Shopify Payments, PayPal, or other approved providers.

NueShape does not store or access full credit card details at any time.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential site functions

  • Remember your preferences

  • Improve website performance

  • Analyse traffic and visitor behaviour

  • Provide personalised content or marketing (where applicable)

You may disable cookies in your browser settings, but some features of the website may not function correctly without them.

5. Sharing Your Information

We may share your information with trusted third parties to operate our business efficiently. These include:

  • Payment processors

  • Shipping and logistics partners

  • Fraud prevention services

  • Email and marketing platforms

  • Shopify and other service providers supporting our online store

These third parties only receive the information necessary to perform their services and are required to handle your information securely.

We may also share information if required by law, regulation, court order, or government authority.

6. Overseas Disclosure

Some of our third-party service providers, fulfillment partners, and payment processors may store or process data overseas. By using our website, you consent to this overseas transfer where necessary.

We take steps to ensure these providers handle your information in line with Australian Privacy Principles.

7. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of data transmission over the internet is completely secure. By using our website, you acknowledge that providing information online carries inherent risks.

8. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate or incomplete.

To make a request, contact us at info@nueshape.com.au.
We will respond within a reasonable time, in accordance with Australian Privacy Law.

9. Marketing Communications

By providing your email or subscribing to our newsletter, you consent to receiving marketing updates, promotions, and product information from NueShape.

You may unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

10. Retention of Information

We retain personal information for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal and accounting obligations

After this period, information may be archived or securely deleted.

11. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with the effective date.

Your continued use of the website after any changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or how your information is handled, contact us at:

info@nueshape.com.au