Our estimated delivery timeframe within Australia is 7–14 business days.
Shipping times may vary due to customs clearance, carrier delays, public holidays, or high-volume periods.

All orders are processed within 1–3 business days.
Processing times are separate from shipping times and do not include weekends or public holidays.

Once your order has been processed and shipped, you will receive an email with your tracking link.
Tracking may take a few days to activate while your parcel moves through the international logistics network.

This is completely normal.
Tracking updates only begin once the parcel clears the first major logistics checkpoint.
In most cases, tracking becomes active 3–5 business days after dispatch.

If your tracking has not updated after 7 days, feel free to contact us at info@nueshape.com.au
and we’ll check it for you.

If your order is marked as delivered but you haven’t received it, please:

Check your mailbox, front door, and safe drop areas

Confirm with household members or neighbours

Check with your local post office, as parcels are sometimes held there

Review the tracking details for delivery notes

If you still cannot locate your parcel, email us at info@nueshape.com.au
with your order number and tracking link.
We’ll assist you with next steps.

To ensure faster delivery, some items may ship from different logistics facilities.
If your order contains multiple products, they may arrive separately and at different times.
You will receive a tracking number for each package.

If you need to update your address, contact us immediately at info@nueshape.com.au
.
We can only make changes before your order is processed.

Once an order has been processed or shipped, we cannot modify the address.

Yes, in most cases we can ship to PO Boxes and Parcel Lockers within Australia.
If your address requires a different delivery method, we’ll contact you by email.

Return requests must be submitted within 7 days of delivery.
Items must be unworn, unwashed, unused, scent-free, and in original condition with the hygiene seal intact.

Because our products are intimate apparel, we use a photo-only return verification process and do not require physical returns unless specifically requested.

Non-defective items are eligible for store credit only.
Defective or incorrect items are eligible for a full refund in accordance with Australian Consumer Law.

In most cases, no.
We use a photo-only return process, which means you only need to submit clear photos of the item to verify its condition.

We may request a physical return in rare situations where additional inspection is needed, but this is uncommon.

Only defective, damaged, or incorrect items are eligible for a refund to the original payment method, as required under Australian Consumer Law.

Items that are not defective (such as wrong size, change of mind, or preference) are not refundable and are eligible for store credit only.

Sale items are refundable only if they are proven defective.

This depends on the reason for your return:

Defective, damaged, or incorrect item → Full refund

Non-defective item (wrong size, change of mind, etc.) → Store credit only

Sale items → Store credit only, unless defective

Store credit is issued immediately once your return is approved.
Refunds may take 1–2 billing cycles to appear depending on your bank or payment provider.

Please email us within 48 hours of delivery at info@nueshape.com.au
with:

Clear photos or videos showing the defect

Photos of the packaging if it arrived damaged

If confirmed defective or incorrect, you are entitled to a refund, replacement, or store credit according to Australian Consumer Law.

Items damaged due to misuse, wear, or improper care are not eligible.

Each product has its own size guide because sizing may vary between styles.
We recommend measuring your bust, waist, and hips and comparing them to the size chart on the product page.

If you are between sizes or prefer a more relaxed fit, consider sizing up.

If the item doesn’t fit and it meets our hygiene and condition requirements, you may request store credit within 7 days of delivery through our photo-return process.

Once approved, we will issue store credit that you can use toward a different size or style.

This varies depending on the style and compression level.
To ensure the best fit, please check the product-specific size guide on every product page.

If a style runs large or small, we will note it in the size guide.

To preserve the quality and elasticity of your shapewear:

Hand wash in cold water or machine wash on a gentle cycle

Use mild detergent

Do not bleach

Lay flat to dry

Avoid tumble drying, ironing, or wringing

Proper care helps maintain compression and shape over time.

We accept major payment methods including:

Visa

Mastercard

American Express

PayPal

Apple Pay

Google Pay

Shop Pay

All payments are processed securely through Shopify’s trusted checkout system.

You can contact our support team anytime at:

info@nueshape.com.au

We typically respond within 24–48 business hours.